Frequently Asked Questions
Everything you need to know about your Freddy shopping experience.
How do I determine the right size for me?
We provide a comprehensive size guide on every product page. If you are between sizes, we generally recommend sizing up for a more comfortable fit or choosing your true size for a body-hugging silhouette.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please note that for hygiene reasons, certain items like undergarments and earrings cannot be returned.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping can take between 7-14 business days depending on the destination and customs processing.
Can I track my order in real-time?
Yes, once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.
How should I care for my Freddy garments?
To maintain the quality of your clothes, we recommend washing them inside out in cold water on a gentle cycle and hanging them to dry. Avoid using bleach or high-heat tumble drying.